POLICIES

Membership Cancellation
& Hold Policies

MEMBERSHIP CANCELLATIONS: We have been so fortunate to build an amazing community at UpReach since the start.  We know that life happens and it necessary for you to change your membership.  We have all developed close relationships with one another, and sometimes those conversations are not easy to have.  We want to make those discussions fair for everyone.  We have put the below policies in place to ensure that everyone gets treated fairly and the expectation is consistent with discussions held.

We require 30 days’ notice via email, text, or other written consent of cancellation date.  This requirement can be found in Section IV of the membership contract.

MEMBERSHIP RATE AFTER CANCELLATION: If membership is cancelled but then reinstated at a later date, member will be subject to ACTIVE listed membership rate, not rate at the time of cancellation.

MEMBERSHIP HOLDS: Membership holds will be permitted for 2 consecutive months (60 Days).  We require 30 days’ notice via email, text, or other written consent of hold request date. Limit to 1 hold per membership year. *Holds due to injury are EXEMPT from 30 notice policy. 

MEMBERSHIP UPGRADES/DOWNGRADES: Membership UPGRADES can be made at any time during the billing period.  Rate will be prorated based on the time of upgrade.  Membership DOWNGRADES require 30-day notice. 

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